Please note that due to the ongoing situation created by the COVID-19 pandemic, shipment providers are practicing social distancing and other safety measures in their warehouses, which may result in delayed delivery of your orders.
Once a notification of your payment is received, the item you have bought will be sent out within 4 to 6 business days. All items are shipped via Canada Post within Canada and via USPS for the USA and all other countries. Postage upgrades are offered upon checkout. These upgrades include international tracking, express shipping. If you're interested in 24 hours express making of your order, please order it here.
Canadian and US orders automatically receive a tracking number. Packages to other countries automatically receive a customs number. Please note this is not a tracking number. Some countries don't have this option due to their local postage system.
Important Customs Information
If you live outside of the USA and Canada, your country may charge customs and duty. The buyer is solely responsibile for customs and duty their home country may charge for their purchase.
If you do not know if your country charges customs and duty, I recommend a quick Google search of your country's name and "custom charges on incoming packages."
Free standard shipping on orders of US $50+ are available for these countries:
- Great Britain
- Hong Kong
- New Zealand
- Russian Federation
- South Korea
- United States
Shipping times and carriers are as follows:
- Canada: Within 1-2 weeks once shipped
- USA: Within 4 business days once shipped
- International: Typically within 2-3 weeks. However, this varies depending on each respective countries postal system. Some orders take up to six weeks to arrive.
Once an item is shipped, the buyer takes all responsibility for the item. If an item does not arrive within the expected time period, the buyer can contact Designs by Nature Gems for a partial refund or to purchase the same item at cost. This refund is the original item’s retail price minus shipping cost.