Privacy Policy

Privacy Policy2018-05-22T16:57:55+00:00

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Who we are

We are a team of four individual who make, market, and ship items from our website https://designsbynaturegems.com.

What personal data we collect and why we collect it

Purchase Information

We rely on a number of legal bases to collect, use, and share your information, including:

  • as needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list via my website;
  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
  • as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the WooCommerce and our Terms of Use. We use your information as necessary to comply with our obligations under our Terms & Conditions.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you use a contact form, we maintain your name, email, and item requested for marketing research purposes and to have a record of your preferred products.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

Information about our customers is important to my business. We share your personal information for very limited reasons and in limited circumstances, as follows:

  • We share information with Etsy as necessary to provide you my services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
  • Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
  • Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
  • Customer Relationship Management System. We engage certain trusted third parties to perform functions and provide services to our shop, such as order history, order frequency, and interest in certain products. We will share your personal information with these third parties, but only to the extent necessary to perform these services. If you would like to see the privacy policies for our CRM system, please click here: https://www.pipelinedeals.com/privacy
  • We are Designs by Nature Gems are made of four individuals who may access your information following for the related services: location for shipping and marketing research, products purchased for marketing research, and frequency of purchases for marketing research.
  • Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Visitor comments may be checked through an automated spam detection service.

Your contact information

For purposes of EU data protection law, Laura Sultan, owner of Designs by Nature Gems, is the data controller of your personal information. If you have any questions or concerns, you may contact her at laura@designsbynaturegems.com. Alternately, you may mail her at:

Laura Sultan, Designs by Nature Gems, 1516-357 Rusholme Rd, Toronto, Toronto, ON M6H 2Z4, CANADA

Additional information

How we protect your data

All information is stored either in our  Customer Relationship Management system who has security regulations in place here  https://www.pipelinedeals.com/privacy or on our server, Siteground whose terms of use can be found here: https://www.siteground.com/terms.htm Both companies are GDPR-compliant.

What data breach procedures we have in place

If a data breach occurs, you will be sent an email alerting you to the data breach within 24 hours of us discovering it. We will also reset your password if the data breach has corrupted your account security and e-mail you letting you know this has been done.

What third parties we receive data from

We receive data from our marketing platforms, Facebook and Instagram. Otherwise, all data received has been provided by you.

What automated decision making and/or profiling we do with user data

We use the following data for marketing purposes: products purchase, amount purchased, date purchased, and location shipped. All other data is not used unless we are fulfilling your order.

Industry regulatory disclosure requirements

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. we describe these rights below:

  • You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
  • Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
  • You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
  • If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Us

For purposes of EU data protection law, Laura Sultan, owner of Designs by Nature Gems, is the data controller of your personal information. If you have any questions or concerns, you may contact her at laura@designsbynaturegems.com. Alternately, you may mail her at:

Laura Sultan, Designs by Nature Gems, 1516-357 Rusholme Rd, Toronto, Toronto, ON M6H 2Z4, CANADA