We’re here to help you shine.
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We welcome all inquiries about our work. Whether you’re exploring one of our handcrafted designs, seeking guidance on stone selection, considering a custom piece, or simply wanting to understand the meaning behind a crystal, our studio team is here to support you.
Please include any details that will help us better understand your request—photos, links to pieces you love, stones you’re considering, or inspiration for a custom design. This allows us to offer thoughtful, tailored recommendations.
Once we receive your message, a member of our Toronto studio will reach out within 1–2 business days with personalized guidance, design insights, and next steps crafted specifically for you.
Please note: custom wire-wrapped pieces currently begin at $120 USD / $170 CAD, or $100 USD / $155 CAD when providing your own stone. Final pricing varies based on materials, stone size, and design complexity.
With gratitude from our Toronto studio
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Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!