Frequently Asked Questions
Shipping & Delivery
All the shipping times are estimates once the item has shipped.
- USA: Within 4 Business Days
- Canada: Within 1 - 2 Weeks
- International: Within 2 - 3 Weeks*
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are automatically calculated at checkout.
Yes, we currently offer free shipping to USA on all orders over $50 and free shipping to Canada on orders over $75.
You can read more: Here
We recommend signing up for our newsletter to keep up to date with any current offers.
Yes, we offer in-store pickup at our Toronto Studio (835 Bloor St W, Lower Level)
Please note: This lnot wheelchair accessible.
You can learn more here.
We are currently working with GoodFoot who provide employment opportunities to the neurodivergent community for local Toronto deliveries.
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
For More Details: Here
Payment & Privacy
We accept all major credit cards, as well as the option to split payments into installments with AfterPay.
We also offer express checkout via ShopPay, PayPal, and Google Pay.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Care & Cleanse
Yes, all our pieces are made using only high quality nickel-free and lead free materials and are hypoallergenic.
Please note: All metal does change colour with acid. Some skin is more acidic and can eat through enamel and metal.
Always store your piece in a box and keep in a low humidity area.
Every piece is different but we have some general guidelines we encourage every person to follow.
Clean with gentle products to remove oil and dust.
Avoid cleaners and abrasive materials.
For more detailed information, please see our Care Guide
No, we do not recommend wearing any metal in chlorine and salt water.
We discourage wearing your pieces in any water environment.
For more detailed information, please see our Care Guide
Use sage smoke or leave it out in the moonlight overnight to recharge.
Do not use water or salt to cleanse your piece. It corrodes metal which can cause harm to your piece.
For more cleansing instructions, please send a message.
Custom Orders
Yes, we love to create custom creations with personal stones.
We would have you drop off the stone or ship it to us directly.
To learn more, please contact us: Here
Yes, we love custom orders.
Start the process by contacting us: Here
Please note: All custom orders require a non-refundable deposit.
Yes, we would be happy to discuss any personalizations with you.
To begin the process, you can contact us: Here
Returns & Exchanges
Yes, we offer returns and exchanges.
Our complete: Refund and Exchange policy.
We are not responsible for any items lost or damaged in the mail.
Custom items can’t be returned or exchanged.
Returns must be initiated within 14 days of delivery and must be in the original condition.