COVID-19 Alert:
Please note that due to the ongoing pandemic, shipment providers are actively practicing social distancing and other precautionary measures in their warehouses for safety of their staff and customers. This may result in a delay in deliveries on your orders.
Purchase
Once a notification of your payment is received, the piece will be shipped within 1 - 3 business days
If you're interested in 24 hours express making of your order, please order it here.
Shipping to USA
Free Shipping on all orders over $50 USD.
All items are shipped via USPS for the USA. Upgrade to USPS Priority Express is offered at checkout.
Tracking: All items shipped to the USA automatically receive a tracking number.
Custom Charges: While unlikely, please be aware there is a possibility that there may be a customs charge for orders over $300 USD.
British Columbia Alert:
Due to adverse weather conditions including flooding, rockslides and mudslides in B.C., there are multiple road closures affecting ground transportation of mail and parcels across Western Canada. Customers may experience some delays in receiving items.
Shipping to Canada
Free Shipping on all orders over $75 CAD.
All items are shipped via Canada Post within Canada. Upgrades are available through Canada Post, please leave a note during checkout or send a message.
Tracking: All items shipped to the Canada automatically receive a tracking number.
International Shipping
All items are shipped via Ascendia Shipping Service. You will receive the package via your country's national postal service.
Upgrade to USPS Priority Express or FedEx Priority International is offered at checkout.
Tracking: All eligible packages receive a tracking number. Please note we only ship to countries without tracking upon request, such as the Philippines.
International Shipping Upgrades include:
- International tracking
- Express shipping
If you're interested in 24 hours express making of your order, please order it here.
Custom Charges: Your country may charge customs and duty fee. The buyer is solely responsible for customs and duty that their home country may charge for their purchase.
Recommendation: If you're not sure if your country charges customs and duty, I recommend Google searching "(country) + custom charges on incoming packages" to get a better idea of the charges.
Australia and New Zealand:
Increased safety protocols and restricted flight capacity to Australia and New Zealand are creating delays for customers.
Some items may be delivered 20 to 30 days beyond published delivery standards. Consumers and business shippers should consider the additional delivery time when making commitments to recipients in Australia and New Zealand.
Countries Eligible for Free Tracked Shipping:
All orders of $50 USD or more are eligible. If you are looking for an upgrade shipping option or to a country that is not list, please send a message.
- Australia
- Austria
- Belgium
- Brazil
- Denmark
- Finland
- France
- Germany
- Great Britain
- Hong Kong
- Ireland
- Israel
- Italy
- Japan
- Netherlands
- Norway*
- Singapore
- South Korea
- Spain
- Sweden
- Switzerland
Shipping Times:
All the shipping times are estimates once the item has shipped.
USA: Within 4 Business Days
Canada: Within 1 - 2 Weeks
International: Within 2 - 3 Weeks*
* This varies depending on the country and can take up to 6 weeks to arrive.
Disclaimer
Once an item is shipped, the buyer takes all responsibility for the item.
If an item does not arrive within the expected time period, please contact Designs by Nature Gems directly. We may be able to offer a partial refund on the item, or you can purchase the same item at cost. This refund is the original item’s retail price minus shipping cost.
