Upon purchase of an item from this website, you agree to disclose & provide truthful & accurate information concerning the purchaser, the shipment address, the billing address, the payment details, & any other information requested by Designs by Nature Gems. If you are found to have provided any of the aforementioned information as false, your purchase will be terminated without refund for the purchase.

All personal & business information provided to Designs by Nature Gems will remain confidential & will not be shared with any other persons and/or companies. We are a GDPR compliant company and can read more about our Privacy Policy by clicking here.

Warranty

All items illustrated are 100% handmade and are displayed with accurate information.

There is no warranty placed on items. With that said, Designs by Nature Gems is willing to fix a piece damaged free within the first year or for a small fee post that time period. Shipping is not covered in this offer, and can be agreed upon between Designs by Nature Gems and the customer.

Custom orders

All custom items varying amount of time depending on the detail required and our order volume. We will indicate this processing time during our conversations and on the listing for the custom order.

During this time period, the purchaser may request pictures of the custom order while it is being made. These images may be requested once every three days. Any changes that the purchaser may desire must be stated prior postage of the custom order. The custom order, its handling, & its shipping must be paid prior shipping of the custom order.

If the purchaser does not pay or arrange payment for the custom order within five business days of the custom order’s completion, then the purchaser forfeits their possible ownership of the custom order, & the custom order may be posted on the website for general sale.

Shipping

All items must be paid for prior postage. Shipping address or any other information of an order may be changed by contacting Designs by Nature Gems within two business days. If Designs by Nature is not contacted during this time, then the order will be shipped within the next two business days with the information provided upon purchase.

The purchaser is responsible for duty and customs charges that your country charges on the purchase. If the purchaser is from the UK, EU, and other countries other than Canada and the USA, this may apply to them.

All items will be posted within business days indicated in our processing time. This time does change depending on our order volume.

Designs by Nature Gems takes no responsibility for damage or loss of product once shipped. However, if something does happen, we will try our best to resolve the situation either by contacting the postage system or replacing the item for at wholesale price.